Cudoni offers a concierge-style service that makes the entire resale process a breeze. They collect your items at a time and place that suits you, then carry out the nitty-gritty resale tasks (valuations, pick-ups, professional photography, listings and sales) for you.
It’s a service that achieves an average 30% higher sales price for sellers than they would have achieved if they sold the same items themselves. That’s a huge win for those of us who love fashion, but can’t afford to buy every new piece on the runway.
Previously the preserve of five-star hotels and luxury retailers, concierge-style customer service is now widely available in the mainstream. Delivering a high level of service is invaluable for both retention and conversion.
Cudoni’s mission is to make selling pre-loved designer items as effortless and rewarding as possible. They centre their service around making resale as seamless as possible, which means that from the moment you sign up you’re assigned a personal account manager.
Once you’re a client, they provide free home collections, item authentication, expert valuations and manage the whole sales process on your behalf, end-to-end. Their extensive market research and specialist knowledge ensures that your sale runs smoothly, securing the best possible returns.
Cudoni understands that time is one of the greatest luxuries for busy professionals, so they focus on making resale as easy as possible for their clients. This is done by offering a free home collection, ensuring your items are authenticated and valued before they’re sent out to buyers in their international network. They’ll also handle all the nitty-gritty faff, including photography and listing.
Extensive market research
Cudoni aims to make selling your pre-loved designer items an easy, painless and effortless experience. The company picks up your items and provides expert valuations based on real-time data from their international network of shoppers to help you get the best possible sales price.
The service works differently to other resale sites in that they collect your items at a time of your choosing, provide upfront market valuations and then perform all the resale work for you. This means that you don’t have to go through all the nitty-gritty of reselling yourself, which saves you both time and money.
Cudoni was founded by James Harford-Tyrer, who is a serial entrepreneur and was named in Forbes’ 30 under 30 list in 2018. He saw a gap in the market for a premium online service that aimed to offer complete convenience for its customers. The company has since become a go-to for fashion editors, stylists and influencers alike, and offers a wide range of luxury goods.
Ebay has just invested 7.5 million pounds ($9.25M) in Cudoni, the online marketplace that makes it easy for buyers to buy and sell pre-owned luxury items. The resale platform picks up luxury goods from sellers’ homes and handles authentication, pricing and sales on their behalf.
Authentication is crucial for resale, as it helps ensure that the items are genuine and have not been tampered with. In addition, it provides peace of mind for shoppers who want to feel confident about buying high-end designer pieces.
The resale market is growing rapidly, and it’s estimated that this will double to between $65 billion and $100 billion by 2030. This is why resale sites like Cudoni are so important.
Cudoni’s Concierge-style service includes expert valuations, item authentication and home collections – which they claim can secure on average 30% more than you would if you were to resell the items yourself. This is made possible through extensive global market research and in-house developed algorithms.
Exceptional customer service
Exceptional customer service is a hallmark of many brands that stand out and win hearts. It’s not just about being friendly or dependable, it also includes prompt action and helpful information, listening without interrupting, staying calm when customers are upset, striving to please, and creatively solving problems.
Trader Joe’s has a cult following because they prioritize their employees and their customers, and they go above and beyond to help their clients. Morton’s Steakhouse also has a loyal customer base because it treats their customers well and aims to exceed their expectations every time they visit the store.
Cudoni is an online luxury goods resale platform that makes it easy for vintage designer sellers to sell their pre-loved pieces. Their ethos is to make the selling experience as smooth and stress-free as possible, with free home collections (only available to UK-based sellers), expert valuations, and professional photos taken by the Cudoni team.
Founded by serial entrepreneur James Harford-Tyrer, cudoni benefits is a market-leading resale marketplace that turns high-end pre-loved clothing into cash. Their specialised tech back-end and expert sales strategists achieve an average 30% increase in price compared to what you would get selling your items yourself.